Cathedral Pandemic Practices

CATHEDRAL LAUNCHES NEW PRODUCT – THE TRACK N TRACE® MAIL APPLICATION PLATFORM

Monday, April 26, 2021 - Rome, NY

Cathedral Corporation announced the Track N Trace application that establishes trackability for mail. This custom Track N Trace application has access to the scanning data that comes from the United States Postal Service utilizing Intelligent Mail® barcodes on mail pieces. By capturing the USPS scan data, the Track N Trace application portal will enable clients to watch their mail throughout the mailing process.

“Track N Trace is customer mail communications on steroids”, said Kimberley Waltz, VP of Postal Affairs and Customer Service at Cathedral Corporation. “This application will allow our clients to precisely track their customers’ mail communications and respond in ways not possible in the past.”

Track N Trace is a value-add application powered by BCC Software LLC and offered by Cathedral to their clients through a portal accessed securely on the web. This sophisticated application provides; real-time monitoring of inbound and outbound mail; troubleshooting missing, stalled and misrouted mail; predict cash flow and adjust staffing needs from incoming business replies. The data on the application will enable responses triggered in multi-channel campaigns, automatically email performance reports and finally, potentially recover costs from USPS for missed or undelivered mail.

Cathedral Corporation, with locations in Rome, New York, Rhode Island, Florida and California has its roots in the early nineteen hundred in the print and mail business. The company provides essential communications services to Financial Businesses, Healthcare, Higher Education, Non-profits, religious organizations, Telco & Utilities and other industries.

For more information on Cathedral Corporation, contact Toni Schottenhammer at (800) 698-0299 or e-mail tschottenhammer@cathedralcorporation.com.

Track N Trace® is a registered trademark of BCC Software LLC; Intelligent Mail® is a registered trademark of the United States Postal Office.

POSSIBLE CHANGES BY THE UNITED STATES POSTAL SERVICE (USPS)

Wednesday, March 10, 2021 - Rome, NY

Many of you may be hearing and reading about projected changes in the USPS relating to rates, presort discounts and delivery service standards. While some of these changes have been brought up by Postmaster General DeJoy, we want to be sure that you understand that there are several layers of processes that need to be adhered to for implementation of these types of changes. In all cases the regulatory governing body, the Postal Regulatory Commission (PRC), has to authorize the changes and there is a defined process that includes Federal Register notice filings, a comment period, a review period and then findings, which may or may not allow some or all of the changes. If changes are approved then there is an implementation holding period when the mailing industry has time to prepare and adjust to the changes. That holding period also allows for court challenges to be entered as we have seen in some previous cases.

In conjunction with the PRC, some changes require actual changes to postal law and must therefore be approved by Congress. Currently, the only approval granted by the PRC is to allow the USPS to have an additional rate increase in the coming year. That authorization is already under challenge by members of the mailing industry associations in the Washington District Court of Appeals, where we are waiting for a hearing to authorize and execute a stay while the merits of the case are heard.

President Biden has recently nominated three new members to the USPS Board of Governors to re-examine the course of the future of the USPS and retain and protect the Universal Service Obligation for affordable, dependable service for every American.

Part of the work that Kimberley Waltz, Vice President of Postal Affairs at Cathedral Corporation involves being a member of the Postmaster General’s Mailers’ Technical Advisory Committee (MTAC), which is a venue for the USPS to share technical information with mailers quarterly, and to receive their advice and recommendations on matters concerning mail-related products and services, in order to enhance customer value and expand the use of these products and services for the mutual benefit of mailing industry stakeholders and the Postal Service. The next meeting is at the end of March, after which Kimberley will hold a webinar to update our clients on the meeting information and answer any questions. We hope our clients will be able to take advantage of this opportunity to join us this quarter and every quarter after the MTAC meeting.

For more information on Cathedral Corporation, contact Suzanne English at (800) 698-0299 or e-mail at senglish@cathedralcorporation.com.

SUZANNE ENGLISH JOINS CATHEDRAL AS VP FOR STRATEGIC DEVELOPMENT AND COMMUNICATIONS

Thursday, October 15, 2020 - Rome, NY

Cathedral Corporation is pleased to announce the appointment of Suzanne English as Vice President for Strategic Development and Communications. In providing leadership on corporate strategy, business development and communications, Suzanne will identify and support potential new relationships and help to grow Cathedral’s market share in the nonprofit sector, including dioceses, parishes, government entities and higher education institutions, through strategic and effective communication streams.

Shelley Sweeney, Senior Vice President at Cathedral, expressed enthusiasm over the appointment. “Suzanne’s experience, particularly in the higher education sector and in coordinating branding and communications, will be a valuable asset to Cathedral as we support our nonprofit clients in their efforts to remain connected to their members throughout the pandemic, and in the future.”

Bringing more than 30 years of experience, Suzanne most recently served as Executive Director for Mission Advancement for the Felician Sisters of North America, where she developed and implemented a strategic plan and editorial calendar, created an online newsletter and “Sister to Sister” podcast, developed marketing plans for outreach programs and a retreat center, and collaborated on new print and electronic efforts to increase vocation inquiries, as well as spearheading external communication and media response throughout the COVID-19 pandemic. She served seven years as Vice President for Marketing and Communications at Saint Vincent College (Latrobe, Pennsylvania), where she led award-winning branding efforts including the development of a new athletics logo, college website, social media and video marketing. She previously held communications leadership positions at the University of Findlay (Ohio) and St. Bonaventure University (Olean, New York). Suzanne earned a bachelor’s degree in journalism and mass communication from St. Bonaventure University and a master’s in business administration from the University of Findlay.

About Cathedral Corporation
Creating opportunity from technological innovation has always been an important part of Cathedral Corporation’s strategy. Cathedral began working with the U.S. Postal Service in 1916 supplying mailed offering envelopes to its church customers. Throughout its history, the company has grown and evolved to meet the changing needs of community and member-based organizations with a collection of services including but not limited to the following: The Essentials® Suite (specialized set of services developed to handle critical communication needs), data management, direct mail, print production, digital solutions and fulfillment services. Cathedral prides itself not only on the quality of its products, but also the quality of its relationships. Known for providing a personalized experience focused on superior customer service, tailored products and commitment to quality assurance, Cathedral continually excels at positioning its clients for growth.

For more information on Cathedral Corporation, contact Toni Schottenhammer at (800) 698-0299 or e-mail tschottenhammer@cathedralcorporation.com.

CATHEDRAL CORPORATION’S RESPONSE TO COVID-19

Friday, March 13, 2020 - Rome, NY

Marianne W. Gaige, Chairman and Chief Executive Officer issued a client communication sharing Cathedral’s response to the public health crisis related to the COVID-19 virus. In this letter she shares Cathedral’s precautionary measures to protect their employees and outlines their continued delivery of services.

The Senior Management Team meets regularly to ensure their preparedness, monitoring developments and implementing swift actions in order to have all four production facilities run at full capacity.

Marianne provided a summary of their contingency plans including:

Health & Safety – To help prevent the spread of the virus, we have imposed certain mandatory travel restrictions, remote working policies and enhanced visitor precautions. In addition, we have supplemented our normal cleaning services and formed a response team that meets and communicates regularly.

Business Continuity – Our production facilities in Rome and Deer Park, N.Y., Lincoln, R.I., and Orlando, FL, are operating normally and are following protocols from our Business Continuity (BC) & Disaster Recovery (DR) plans. We continue to conduct BC and DR testing to validate our readiness response. We have contacted our major suppliers and do not anticipate any interruption in our normal supply chain. Our paper suppliers have verified that their products are manufactured in North America, and they continue to operate without interruption.

Transportation – We continue to ship products to our customers without disruption. We are in regular contact with our carrier partners and are not experiencing any capacity issues.

“Cathedral is ready and available for any client communication or additional service that may be needed. We are committed to ensuring the safety of our employees during this time and will continue to provide updates periodically,” said Gaige.

To read the full letter please click here.

About Cathedral Corporation
Creating opportunity from technological innovation has always been an important part of Cathedral Corporation’s strategy. Cathedral began working with the U.S. Postal Service in 1916 supplying mailed offering envelopes to its church customers. Throughout its history, the company has grown and evolved to meet the changing needs of community and member based organizations with a collection of services including but not limited to the following: The Essentials® Suite (specialized set of services developed to handle critical communication needs), data management, direct mail, print production, digital solutions and fulfillment services. Cathedral prides itself not only on the quality of its products, but also the quality of its relationships. Known for providing a personalized experience focused on superior customer service, tailored products and commitment to quality assurance, Cathedral continually excels at positioning its customers for growth.
To learn more please contact Toni Schottenhammer at tschottenhammer@cathedralcorporation.com.

CATHEDRAL CORPORATION’S MARIANNE GAIGE, CHAIRMAN AND CEO, IS A PRINTING INDUSTRY HALL OF FAME INDUCTEE AS ANNOUNCED BY PRINTING IMPRESSIONS.

Friday, July 26, 2019 - ROME, NY

Cathedral Corporation’s Marianne Gaige, Chairman and CEO, is a Printing Industry Hall of Fame inductee as announced by Printing Impressions.

In the article, Marianne shares that “focus”, on the core values and mission of the company, is the driving force for Cathedral Corporation. Cathedral was incorporated in 1916 and began serving the Catholic market delivering personalized communications to church members. By developing a partnership with the parishes, Cathedral was able to stand out from the crowd. Cultivating these partnerships with customers in other industries including credit unions and community banks, healthcare insurers and providers, colleges and universities and government and municipal entities has given the company the ability to grow consistently.

“She is a visionary,” Eve Van de Wal, regional president for Excellus. Under Marianne’s leadership, the company primarily serves member and community-based organizations with financial, marketing, fundraising and customer care communications. Being early adopters in technology such as e-presentment, digital color printing advancements and cross-media campaigns allowed Cathedral to help their clients deliver top-notch customer communications.

In addition to her role at Cathedral, Marianne is committed to her family and to being a leader/mentor in the printing industry. “Printing is a glorious industry, and so important,” Gaige said. “An email doesn’t create the attachment that an incredible printing piece does. Print says ‘I know you, I care about you.’

To read the full article please click here.

About Cathedral Corporation
Creating opportunity from technological innovation has always been an important part of Cathedral Corporation’s strategy. Cathedral began working with the U.S. Postal Service in 1916 supplying mailed offering envelopes to its church customers. Throughout its history, the company has grown and evolved to meet the changing needs of community and member based organizations with a collection of services including but not limited to the following: The Essentials® Suite (specialized set of services developed to handle critical communication needs), data management, direct mail, print production, digital solutions and fulfillment services. Cathedral prides itself not only on the quality of its products, but also the quality of its relationships. Known for providing a personalized experience focused on superior customer service, tailored products and commitment to quality assurance, Cathedral continually excels at positioning its customers for growth. To learn more please contact Toni Schottenhammer at tschottenhammer@cathedralcorporation.com.

FIDLAR STAFF ACHIEVED MASTER FLORIDA CERTIFIED ELECTIONS VENDOR

Tuesday, May 22, 2018 - Orlando, FL

Fidlar Election, a Cathedral company, is pleased to announce its company Fidlar Election Services is now designated as a Master Florida Certified Elections Vendor (MFCEV).

This nationally-awarded Florida Certified Election Professionals (FCEP) program, organized by the Florida State Association of Supervisors of Elections (FSASE), provides Florida elections officials, their staff, and vendors an opportunity to receive election education by professionals in the field, on topics ranging from elections planning, voter registration, ethics, and elections laws. The MFCEV designation is only achieved by individuals who successfully complete three levels of a multi-year study of core courses conducted by the FSASE and the Florida Institute of Government.

Fidlar’s Print and Mail Specialist Lori Foerster and Elections Specialist Stacey Rodriguez completed all three levels of FCEP training in May 2018. They are now among a select few election services personnel who have achieved the MFCEV designation. Web site: http://www.cathedralcorporation.com.

CATHEDRAL’S CONTRIBUTIONS TO THE MAILING INDUSTRY SHOWCASED IN SMITHSONIAN EXHIBIT

Thursday, October 6, 2016 - ROME, NY

A virtual exhibit at the Smithsonian National Postal Museum showcases the contributions Cathedral Corporation has made to the U.S. mailing industry. The exhibit, “America’s Mailing Industry,” opened this month and describes how the U.S. Postal Service and private industry have worked together for more than 200 years to help people correspond and conduct business.

Cathedral Corporation has been working with the U.S. Postal Service since the 1920s, when the company began supplying mailed offering envelopes to its church customers. Today those services have expanded to include data management, production of print and electronic transactional documents such as invoices and account statements, development of personalized direct marketing programs, and customer care communications—all tailored to specific customer needs.

“The strong relationship we have with the U.S. Postal Services is fundamental to our success and to our customers’ successes,” said Cathedral Corporation Chairman and CEO Marianne Gaige. “The way people and businesses communicate is changing, but mail continues to be a critical service for our clients, even as we develop new ways to support them with digital services.”

Cathedral is one of 70 companies represented in the exhibit with Web pages on their mailing industry contributions. Cathedral’s exhibit page, describing the evolution of their pioneering print-and-mail services, can be found here.

“America’s mailing industry is quite possibly the most successful government–private sector partnership in our nation’s history,” said Allen Kane, director of the Smithsonian National Postal Museum. “We are excited to tell this story, as most people don’t even know the industry exists.” Future plans for the exhibit include designing and constructing a physical “America’s Mailing Industry” exhibition on-site at the museum. ?

The Smithsonian’s National Postal Museum is devoted to presenting the colorful and engaging history of the nation’s mail service and showcasing one of the largest and most comprehensive collections of stamps and philatelic material in the world. Web site: www.postalmuseum.si.edu.

Cathedral Corporation provides personalized marketing and financial communications services that use data, print and digital media to foster stronger customer relationships and drive business growth. With headquarters in Rome, N.Y., and facilities in Lincoln, R.I.; North Haven, Conn.; Inglewood, Calif.; and Orlando, Fla., the company serves 5,000 businesses and non-profit organizations nationwide in financial services, healthcare, higher education, non-profit fundraising and churches. Web site: http://www.cathedralcorporation.com

CATHEDRAL’S WALTZ APPOINTED TO KEY USPS INDUSTRY FOCUS GROUP

Wednesday, December 9, 2015 - ROME, NY

A Cathedral Corporation executive has been selected by the U.S. Postal Service (USPS) to serve as the top industry representative on its Area Mailing Industry Focus Group. Kimberly J. Waltz, vice president, Postal Affairs and Business Development, Cathedral Corporation, will serve as the national industry co-chair of the 35-member advisory board.

The Area Mailing Industry Focus Group brings together top executives from the USPS and USPS customers to address service issues relating to first-class, periodicals and standard-mail delivery. Waltz has more than 30 years of experience in the mailing industry and has served on a number of USPS committees, including a previous stint in the Area Mailing Industry Focus Group as Northeast Standard Mail Co-Chair. She is currently a member of the USPS Mailer Technical Advisory Committee, a former national Industry Co-Chair of the USPS National Advisory Committee, and the winner of the 2004-05 USPS Industry Member of the Year. In addition, she is a member of the Executive Committee for the Providence, R.I., Postal Customer Council and the former president of the Offering Envelope Association. Waltz joined Cathedral in 2010.

CATHEDRAL CORPORATION ACQUIRES AXIS DATA SOLUTIONS

Monday, July 7, 2014 - ROME, NY

Cathedral Corporation, a trusted provider of financial, marketing and fundraising communications for credit unions and banks, colleges and universities, nonprofit organizations, and churches, has acquired AXIS Data Solutions, an Orlando, Florida-based company that provides print, mail, and electronic presentment of transactional documents and customer care solutions to credit unions and government clients.

“Cathedral Corporation’s sustained success for 98 years reflects our focus on providing the highest quality and exceptional customer service to organizations and companies that also strive to provide the highest level of care to their members and customers,” says Cathedral Corporation President and CEO Marianne Gaige. “We recognize that each of our customers is unique, with varying needs and requirements. In the growing industries we serve, maximizing value for our customers means offering a wide range of flexible, cost-effective print and electronic communications solutions under one roof.”

Cathedral Corporation and AXIS Data Solutions have been competitors in industries they both understand, and share the same commitment to nurturing long-term customer relationships. “This purchase makes good sense for Cathedral Corporation,” says Gaige. “We expand our geographic reach and consolidate our presence in key financial and government markets. Our customers—and their members and customers—are beneficiaries, too.”

AXIS Data Solutions President David Salazar agrees. “Our acquisition by Cathedral Corporation is a welcome development in a longtime relationship of mutual respect between our companies,” he says. “As part of Cathedral Corporation AXIS joins an industry leader—fiscally sound, firmly positioned in the markets we serve, and with the leadership and potential to grow.”

Cathedral and AXIS customers can look for continued excellence in production quality and customer service and expanded capabilities in data management and security (SSAE 16 Type II certification) and full color digital print solutions. As AXIS Data Solutions Inc., a Florida Corporation and wholly owned subsidiary of Cathedral Corporation, AXIS will function with a high degree of autonomy. All leadership and staff are remaining in their current positions, with David Salazar continuing as President and Alicia Culp as Chief Operating Officer. In addition, AXIS leadership becomes an active part of Cathedral’s senior management team. AXIS Data Solutions, Inc., A Cathedral Company will remain based in Florida, where Cathedral has taken a long-term lease of AXIS’s existing Orlando facility. AXIS will also serve as the Southeastern US data processing and print production center for Cathedral Corporation’s customers in the religious, fundraising, and higher education markets.

CATHEDRAL NAMED USPS BUSINESS ALLIANCE PARTNER

Friday, September 9, 2011 - ROME, NY

Cathedral Corporation has further strengthened its direct mail solutions by becoming a Business Alliance partner with the United States Postal Service® (USPS).

Already recognized as a national leader in transactional documents, customer care communications, personalized direct mail and e-marketing programs, Cathedral will work with the USPS to achieve superior mail performance on behalf of its customers.

As a Business Alliance partner, Cathedral will have the most up-to-date information on current and future postal service products and special promotions. Customers will benefit from enhanced solutions that will maximize their return on investment, a direct result of Cathedral’s expanded knowledge and insight gained through this partnership.

“Our years of mail processing, combined with this new partnership, further solidifies our direct marketing capabilities to help our customers drive results and help them grow,” said Marianne W. Gaige, president and CEO of Cathedral Corporation.

In 2009, the USPS reorganized its sales force and created the Business Alliance – a sector focused on understanding and enhancing the relationship of their business partners. The group’s objective is to build on these relationships to deliver outstanding service and high-value products to customers.

Cathedral serves 5,000 clients in a wide range of businesses, including credit unions, banks, educational and health care institutions, utilities, religious organizations and a variety of industries.

Cathedral Corporation provides personalized marketing and financial communications services that use data, print and digital media to foster stronger customer relationships and drive business growth. With headquarters in Rome, N.Y., and facilities in Lincoln, R.I.; North Haven, Conn.; Inglewood, Calif.; and Orlando, Fla., the company serves 5,000 businesses and non-profit organizations nationwide in financial services, healthcare, higher education, non-profit fundraising and churches. Web site: http://www.cathedralcorporation.com.